2434838 - Direct calls to CDT user who has logged off don't go to voicemail | SAP Knowledge Base Article

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2434838 - Direct calls to CDT user who has logged off don't go to voicemail

Symptom

  • Directly calls to agent who is logged off don't go to voicemail
  • You have configured absence profiles and those work well

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Environment

SAP Contact Center

Product

SAP Contact Center, on-premise edition all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, PRS , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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