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2434349 - Documents tab in BI Launchpad throwing "Failed" error

Symptom

  • When attempting to load the documents tab in BI Launchpad the following error is encountered: 
    This error occurred: "Failed. Please check the logs or contact your SAP Business Objects Administrator" />

  • The following error is encountered in the BI Web Application logs:
    java.lang.NullPointerException: while trying to invoke the method com.crystaldecisions.celib.properties.PropertyBag.getItem(java.lang.Object) of a null object loaded from local variable 'bag'
  • With End to End tracing enabled (See KBA 1861180) the following stack trace can be found:
    java.lang.NullPointerException: while trying to invoke the method com.crystaldecisions.celib.properties.PropertyBag.getItem(java.lang.Object) of a null object loaded from local variable 'bag'
     at com.crystaldecisions.sdk.properties.internal.SDKPropertyBagHelper.updateMap(SDKPropertyBagHelper.java:131)
     at com.crystaldecisions.sdk.properties.internal.SDKPropertyBagHelper.buildMap(SDKPropertyBagHelper.java:125)
     at com.crystaldecisions.sdk.properties.internal.SDKPropertyBagHelper.<init>(SDKPropertyBagHelper.java:62)
     at com.crystaldecisions.sdk.properties.internal.AbstractSDKSet.<init>(AbstractSDKSet.java:117)
     at com.crystaldecisions.sdk.properties.internal.AbstractSDKSet.<init>(AbstractSDKSet.java:125)
     at com.businessobjects.sdk.plugin.desktop.common.internal.ConfigProperties.<init>(ConfigProperties.java:22)
     at com.businessobjects.sdk.plugin.desktop.common.internal.ConfiguredHolder.getConfigProps(ConfiguredHolder.java:42)
     at com.businessobjects.webutil.GeneralUtilities.getEnabledDestinations(GeneralUtilities.java:233)
     at com.businessobjects.clientaction.infoview.listing.InfoViewListingBean.initBean(InfoViewListingBean.java:503)
     at com.businessobjects.webutil.jsf.model.BasicPageBean.init(BasicPageBean.java:208)
     ....... (rest of stack omitted)

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
  • Microsoft Windows
  • Linux / Unix

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , BI-BIP-INV , InfoView, BI launch pad , Problem

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