2434320 - Slow login to CMC and user list cannot be displayed - BI 4.x | SAP Knowledge Base Article

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2434320 - Slow login to CMC and user list cannot be displayed - BI 4.x

Symptom

  • Login to CMC (Central Management Console) using Enterprise Authentication takes a few minutes

  • Opening the User List in CMC -> Users and Groups appears to load forever

  • E2E trace (KBA 1861180) shows over a minute spent in the following CMS (Central Management Server) action:
    CSessionMgr::AcceptLogonEx(logonPropertyBag:<PROPERTIES>) 

    Another 30 seconds spent in the following action (ID 40 is the SecEnterprise object):
    CObjectSS::GetObjectInternal: Object was found in cache. obj ID=40

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
  • Windows
  • Linux / Unix

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

KBA , BI-BIP-ADM , BI Servers, security & CrystalReports viewing in BI platform , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , BI-BIP-PER , Performance investigation , Problem

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