2433795 - Error: 'Unable to read basket content' and other connection issues (Troubleshooting) - SAP Download Manager | SAP Knowledge Base Article

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2433795 - Error: 'Unable to read basket content' and other connection issues (Troubleshooting) - SAP Download Manager

Symptom

  • Cannot download software
  • Error: Failed to validate URL
  • SAP Download Manager issues
  • Unable to read basket content
  • Can't read download basket error
  • Issues running DLManager.jar application
  • Cannot download software packages from SAP
  • Issues downloading SAP Notes in Download Basket
  • Repeated logon prompts when trying to download software
  • Download Manager will not accept S-User login credentials
  • Error: Access Denied: You have been denied access as your IP address originates in an embargoed country
  • ERROR: Unable to read basket content - The basket content could not be read. Verfiy your SAP Service Marketplace logon credentials and try again.
  • ERROR: Unable to read basket content - The basket content could not be read. Verfiy SAP Service Marketplace your logon credentials and try again.
  • ERROR: Unable to read basket content - ResponseParseException occurs. The basket content could not be read. Logon to https://service.sap.com/support to validate your user credentials.
  • ERROR: Unable to read basket content - The basket content could not be read. The following exception occurred: exception: sun.security.validator.validatorexception: pkix path building failed
  • ERROR: Unable to read basket content - The basket content could not be read. The following exception occurred: Request failed. Exceptoin: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target; Class: class javax.net.sll.SSLHandshakeException

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Environment

  • SAP ONE Support Launchpad
  • SAP Download Manager

Keywords

SDM, new FCMS https://softwaredownloads.sap.com , I-User , S-User , D-User, C-User , M-User (ByDesign downloads), not valid for P-Users , , KBA , pkix path building failed , XX-SER-SAPSMP-SDM , SAP Support Portal - SAP Download Manager , Problem

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