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2431783 - *** MASTER KBA *** How to troubleshoot and enable Live Office toolbar

Symptom

  • How to troubleshoot and enable Live Office toolbar?
  • This document is collecting the basic troubleshooting steps, that should be tested when you face problems with enabling Live Office add-in.
  • The document is a starting point to find Notes/KBAs related to the specific problem.
  • Possible symptoms and error messages:
    • After installing Live Office add-in, the Live Office toolbar is missing from the Microsoft Office.
    • Live Office was installed successfully and was working fine, but now the toolbar is not visible in Microsoft Office.

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • SAP Live Office 4.x
  • Windows 7 or higher
  • Microsoft Office 2010 or higher

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

live office, liveoffice, menu, toolbar, disappear , display, present, enable_addin,  bar , missing, enable_addin.exe, addin, add-in, addon, add-on, plugin, plug-in, not visible, not available, missing, cannot start, crystal_addin_framework.dll, liveoffice_enable_addin.exe, COM add-in, Active Application Add-ins, CrystalOfficeAddins, regsvr32, disabled items , KBA , BI-BIP-LO , Live Office , How To

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