2431496 - libinfostoresubsystem.so and libcmscommon.so errors when starting CMS | SAP Knowledge Base Article

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2431496 - libinfostoresubsystem.so and libcmscommon.so errors when starting CMS

Symptom

  • Central Management Server (CMS) does not start
  • Following error messages in CMS log (note that exact error may be different on different OS's - libinfostoresubsystem.so and libcmscommon.so errors are most releveant part:
SIServerController:run: Fail to initialize or uninitialize. Reason is The root server reported an error Initialization Failure. (Reason: The library named infostoresubsystem could not be loaded. The system error message is Loading shared object failed. First tried to load library infostoresubsystem and failed because of error: [ 0509-022 Cannot load module .
0509-026 System error: A file or directory in the path name does not exist.]. Second tried to load library libinfostoresubsystem.so and failed because of error: [ 0509-130 Symbol resolution failed for /usr/sap/BUO/sap_bobj/enterprise_xi40/aix_rs6000_64/libinfostoresubsystem.so because:
0509-136 Symbol CalculateEffectiveServerGroups__12ServerHelperFP16IObjectSubsystemP18ISecuritySubsystemC9OBJECT_IDRQ2_8CXLib5005SIMapXT9OBJECT_IDTQ2_8CXLib5005SISetXTQ2_19CSchedulerConstants13MachineChoice__RQ2_8CXLib5005SIMapXT9OBJECT_IDTb_ (number 955) is not exported from
dependent module /usr/sap/BUO/sap_bobj/enterprise_xi40/aix_rs6000_64/libcmscommon.so.
0509-136 Symbol CalculateEffectiveServersFromServerGroups__12ServerHelperFP16IObjectSubsystemP18ISecuritySubsystemC9OBJECT_IDRCQ2_8CXLib5005SIMapXT9OBJECT_IDTQ2_8CXLib5005SISetXTQ2_19CSchedulerConstants13MachineChoice__RQ2_8CXLib5005SIMapXTQ2_19CSchedulerCons (number 956) is not exported from
dependent module /usr/sap/BUO/sap_bobj/enterprise_xi40/aix_rs6000_64/libcmscommon.so.
0509-022 Cannot load module .
0509-026 System error: Cannot run a file that does not have a valid format.
0509-192 Examine .loader section symbols with the

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0, 4.1, 4.2)
  • Unix/Linux

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , Problem

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