2430345 - Cannot create Incidents and Service Request from Inbox | SAP Knowledge Base Article

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2430345 - Cannot create Incidents and Service Request from Inbox

Symptom

User is  creating incidents and service request from ITSM inbox.

Buttons "Create Incidents "and "Create Service Requests"  are active.  However,  the incidents and service requests are not created when you select the email and press the corresponding button.

kba1.png

System opens a new window to select the transactions type, for example ZMIN , but it doesn't create the transaction. It does nothing.


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

email inbound, ERMS, SOLMAN, ITSM, IT service Management , KBA , SV-SMG-SUP , Service Desk / Incident Management , CRM-BTX-SRQ-INC , Incident Management , Problem

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