You need to know how to send a text message to an agent from your CMS (Communication Management System)
- SAP enhancement package 2 for SAP CRM 7.0
- SAP enhancement package 3 for SAP CRM 7.0
- SAP enhancement package 4 for SAP CRM 7.0
- SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA
Text message, ICI, CMS, userChanged, Broad cast message workmode , KBA , CRM-IC-CHA-TEL , Telephony Integration , How To
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