2429973 - No possibility to send text message from CMS to CRM Interaction Center agent | SAP Knowledge Base Article

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2429973 - No possibility to send text message from CMS to CRM Interaction Center agent

Symptom

You need to know how to send a text message to an agent from your CMS (Communication Management System)


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Environment

  • SAP enhancement package 2 for SAP CRM 7.0
  • SAP enhancement package 3 for SAP CRM 7.0
  • SAP enhancement package 4 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA

 

Product

SAP Customer Relationship Management 7.0

Keywords

Text message, ICI, CMS, userChanged, Broad cast message workmode , KBA , CRM-IC-CHA-TEL , Telephony Integration , How To

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