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2428869 - Scheduled WebI reports fail to run with "An internal error occurred while calling the 'processDPCommands' API. (Error: ERR_WIS_30270)"

Symptom

  • Scheduled WebI reports based on Excel data source fail to run
  • These reports are failing to run, returning the following error message
    "An internal error occurred while calling the 'processDPCommands' API. (Error: ERR_WIS_30270)"
  • Below error can be found in WebI logs
    **ERROR:cdzContext:All the servers with CMS *******, kind pjs which host service ExcelDataAccessService, are down or disabled [cdzContext.cpp;1193]
    **ERROR:TRACE_MODULE_NAME:(A) IExcelDataSource failed to loaded (false) : -2147467259 [kc3dsxls.cpp;507]
    **ERROR:IECore_kc3CoreEngineImpl:ExecuteQuery/RefreshBatch failed : -2147467259 S(5) [kc3CoreEngineImpl.cpp;4343]

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Environment

  • SAP BusinessObjects Business Intelligence platform 4.2 (BI4.2)
  • Web Intelligence (WebI)

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

APS, fail, not successfuly, cannot, schedule, error, 30270, bo, bi, webi, xlsx, xls, datasource,  , KBA , BI-RA-WBI , Web Intelligence , Problem

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