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2427627 - Cannot access launchpad or CMC with Tomcat running on port 80

Symptom

  • Tomcat was configured to run on Port 80. After windows server reboot , users cannot access BI Launchpad / Infoview or CMC
  • When accessed through a loadbalancer url, users get 503 error. The service is unavailable
  • On the Tomcat server where web apps are deployed, when tested locally, you get Error HTTP Error 404. Page not found.
  • Even Tomcat landing page (root) fails with same 404 error.
  • Server was rebooted twice but issue persists.
  • Tomcat cache (work folder) was cleared and Tomcat restarted but issue persists.
  • IIS and World wide web publishing services were already stopped and disabled.

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Environment

  • SAP BusinessObjects Enterprise 3.x and 4.x
  •  Windows 2012 R12, CMS SQL Server 2012 (Non-Clustered)
  • Apache Tomcat

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

SAPBI 4.x 3.x BI4 Tomcat IIS Microsoft-HTTPAPI/2.0 HTTP 404 Error , KBA , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , Problem

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