SAP Knowledge Base Article - Preview

2426170 - SAP Contact Center Components: Protocols and Ports


Due to security reasons, customer would like to know what ports are used at SAP CCtr, depending on the components used.



SAP Contact Center 7


SAP Customer Relationship Management 7.0


netstat TCP UDP TLS SOAP IMAP IMAPS HTTP HTTPS SIP H.323 RTP SRTP ODBC encrypt security firewall rules block HAC MRS OII PSI QMS Bridge IIS Web server Sytelco dialer PSTN gateway Innovaphone Audiocode Mediant ECF Web CEM Chat COS Agent server Alarm Call disptacher Chat Portal CDT Convergence Data Collector DIrectory server ETC External Terminal FRS Terminal MS SQL Server , KBA , CRM-CCI , Contact Center Infrastructure , How To

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