SAP Knowledge Base Article - Preview

2426097 - Subject field truncated to 40 characters when Appointments are exchanged between Lotus Notes or Outlook and CRM

Symptom

  • When an appointment is created in Outlook or Lotus Notes, if the Subject field has more than 40 characters, it is truncated to 40 characters when sent to CRM, as this is maximum file size allowed there.  After this synchronization the Subject in the original outlook appointment is aslo truncated to 40 characters.
  • Appointments created with Subject field longer than 40 characters in Lotus Notes are Outlook are truncated to 40 charcters on both the Connector and the CRM after synchronization takes place between the systems.

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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 4.0 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

Shortened, Cut, Abbreviated , KBA , CRM-MW-GWI , Groupware Integration , Problem

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