SAP Knowledge Base Article - Preview

2423626 - Error: 'Failed to retrieve cluster name from the database. Reason SAP BusinessObjects Bi Platform CMS: Unable to connect to the CMS system database "XXXX". Reason [Microsoft][ODBC SQL Driver][SQL Server]Login failed for user 'DUMMYTRUSTEDUSER', when changing cluster key.

Symptom

  • Cannot change the cluster key.
  • Getting the following error message in Central Configuration Manager: "Failed to retrieve cluster name from the database. Reason SAP BusinessObjects Bi Platform CMS: Unable to connect to the CMS system database "XXXX". Reason [Microsoft][ODBC SQL Driver][SQL Server]Login failed for user 'DUMMYTRUSTEDUSER'.."

            Cluster error.png

  • Event Viewer log shows following: "Server Intelligence Agent: CMS XXXX.Central Management has failed and Server Intelligence Agent has not been able to connect to the cluster. Please verify CMS port and Database settings are correct."

            Event Log.png


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • SQL Server 2008,2012,2014
  • Windows Server 2008/2012

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP Crystal Server 2011 ; SAP Crystal Server 2013 ; SAP Crystal Server 2016

Keywords

cluster key error, DUMMYTRUSTEDUSER, cluster change 4.x, Failed to retrieve cluster name from the database , KBA , cluster key , dummytrusteduser , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-CCM , Central Configuration Manager , Problem

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