SAP Knowledge Base Article - Preview

2422930 - After selecting to log off from BI Launchpad or CMC, "Cleanup is in progress. Please wait" message appears and the page hangs.

Symptom

  • In BI Launchpad or Central Management Console (CMC), after clicking on logoff button "The cleanup is in progress. Please wait" message appears and the page hangs for atleast 5 minutes.
  • White screen is also seen sometimes when viewing reports.
  • No problems faced during login or navigation in either BI Launchpad or CMC.

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.2

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

cleanup,progress,wait,reports,hangs,white screen,slow,response, port, cmc, bi launchpad, 4.1, 4.0, 4.2, windows, browser, log, off , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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