2421288 - MS Office 2010/2013/2016 Attachments get corrupted | SAP Knowledge Base Article

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2421288 - MS Office 2010/2013/2016 Attachments get corrupted

Symptom

  • Attachments in .docx or .xlsx document (created using Microsoft Office 2010, 2013 or 2016) and stored in DMS, get corrupted after downloaded
  • In Work Manager, attempts to open the document will result in  “found unreadable content” error messages observed
  • The Work Manager user is prompted to recover the content, but some parts of the content were not recovered.
  • Alternatively, the Work Manager user would see the error message “cannot be opened because there are problems with the content”.
  • This problem does not occur when the attachments were created by using the save-as option in Microsoft Office to have them saved in the older Office .doc or .xls file formats.

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Environment

SAP Work Manager Version 6.3.0

Product

SAP Work Manager 6.3.0

Keywords

docx, pptx, xlsx, Microsoft Office, MSOffice, DMS, Attachment, attachments, corrupt, Worok Manager, Agentry, Syclo, WPF, OpenXML , KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , MOB-SYC-SAP-WM , Syclo SAP Work Manager Application , Problem

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