2420334 - Runtime exception: Hard reference to com.sap.portal.common.commonservices | SAP Knowledge Base Article

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2420334 - Runtime exception: Hard reference to com.sap.portal.common.commonservices

Symptom

  • A portal runtime exception is being thrown;

     !  Portal runtime error.

      An exception occurred while processing your request. Send the exception ID to your portal administrator.

      Exception ID: <EXCEPTION_ID>

      See log file for details about this exception

  • You may notice the Portal Runtime exception occurring in the Masthead, Top Level Navigation (TLN), Portal Content Area etc. 
  • Checking the in defaultTrace files, the following can be found in the stack trace of this exception:
    Application <SOME_APPLICATION> cannot be started. Reason: it has hard reference to the following resources, which are currently not available on the system: hard to SAPPORTAL/com.sap.portal.common.commonservices

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Environment

  • SAP NetWeaver Application Server Java 7.3x
  • SAP NetWeaver Application Server Java 7.40
  • SAP NetWeaver Application Server Java 7.50
  • Enterprise Portal

Product

SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

MastHead, Mast, Head, iView, MastHead iView, Head iView, com.sap.portal.common.commonservices, portal, common, commonservices, portalapp.xml, portalapp, xml, runtime, exception, portal runtime exception, runtime exception, upgrade, update, post upgrade, post update, error, stopped working, not working, (public) (f=true, cl=false), classic, ajax, light, fwp, framework, page , KBA , EP-PIN-PRT , Portal Runtime , EP-PIN , Use sub comp. , EP-PIN-TOL , Themes / Portal UI Theme Designer / Theme Editor , Problem

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