2419757 - EPM Add-in / EPM Plug-in freezes / crashes with Microsoft Office 2013 / 2016 | SAP Knowledge Base Article

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2419757 - EPM Add-in / EPM Plug-in freezes / crashes with Microsoft Office 2013 / 2016

Symptom

When opening a report or input schedule after multiple reports and input schedules have been opened and closed or when you click the "View Formats" button one or more of the following behaviors can occur.

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  • Error message "Microsoft Excel is trying to recover your information..." is generated.
  • Excel is running into problems with the 'epm add-in for microsoft office' add-in. If this keeps happening, disable this add-in and check for available updates. Do you want to disable it now?
  • Microsoft Excel stops responding without error
  • Microsoft Excel has stopped working

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Environment

  • Microsoft Office 2016
  • Microsoft Office 2013
  • EPM Add-in
  • Analysis for Office - EPM Plug-in

Product

SAP Analysis for Microsoft Office all versions ; SAP Business Planning and Consolidation 10.0, version for Microsoft ; SAP Business Planning and Consolidation 10.0, version for SAP NetWeaver ; SAP Business Planning and Consolidation 10.1, version for Microsoft ; SAP Business Planning and Consolidation 10.1, version for SAP NetWeaver ; SAP Business Planning and Consolidation 7.5, version for SAP NetWeaver

Keywords

freeze hang not stop stopped respond responding crash fail refresh, bpcnw, bpcms, BOPC, crashes and closes with use of EPM-ViewFormat button, As Excel restarts, you may see the “problems with the ‘analysis’ add-in’ screen and click No, AO, Plugin , KBA , freeze , 2016 , add-in , epm , excel , stopped , frozen , responding , stability and performance improvement , ao , 2.4 sp1 sp2 , crashd , plugin , ribbon freeze , 365 , msoffice , addin , epm add-in performance , epm add-in crash , EPM-XLS , EPM Excel Client , EPM-BPC-NW , NetWeaver Version , BW-PLA-BPC , BPC 'embedded model' , EPM-BPC-MS , Microsoft Version , Problem

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