2418522 - Error: "ORA-12638" is displayed when trying to view/schedule Web intelligence reports based on universe | SAP Knowledge Base Article

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2418522 - Error: "ORA-12638" is displayed when trying to view/schedule Web intelligence reports based on universe

Symptom

  • "ORA-12638:  Credential retrieval failed." error is displayed when trying to view/schedule Web intelligence reports based on universe connection in BI Launchpad.
  • The same report works fine from Web intelligence Rich Client or Universe design tool displays table data.

 


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Oracle database connection
  • Windows servers

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

ORA-12638, credentials, retrieve, failed , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-RA-WBI , Web Intelligence , BI-BIP-SL , Semantic Layer , Problem

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