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2417878 - SySAM error "License server system does not support this feature" after upgrade of ASE or SRS

Symptom

  • After upgrading to
    • ASE 16 SP02 PL05 and higher or
    • Replication Server 15.7.1 SP305 and higher
       
  • License check out fails with ASE or Replication Server errorlog showing message:

 SySAM: Failed to obtain license(s) for ASE_CORE / REP_SERVER feature from license file(s) or server(s)

   even though an appropriate license is available from the SySAM license server.

  • Log of the SySAM server (SYBASE.log) shows:
     
    • for ASE

Not master, License server system does not support this feature. (-18,328)
DENIED: "ASE_CORE"  ...  (License server system does not support this feature. (-18,328))
UNSUPPORTED: "ASE_CORE" ...  (License server system does not support this feature. (-18,327))

    • for Replication Server

DENIED: "REP_SERVER" ... (License server system does not support this feature. (-18,328))
UNSUPPORTED: "REP_SERVER" ... (License server system does not support this feature. (-18,327))

  • Using a served license model.

Read more...

Environment

  • SySAM 2.3 or earlier on License server
  • SAP Adaptive Server Enterprise (ASE) 16.0 SP02 PL05 or higher
  • SAP Replication Server (SRS) 15.7.1 SP305 or higher

Product

SAP Adaptive Server Enterprise 16.0 ; SAP Replication Server 15.7

Keywords

binaries, 2.4, patch, version, lmgrd, FlexNet , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , BC-SYB-REP , Sybase Replication Server (standalone) , BC-SYB-SAM , Sybase Software Asset Management , Problem

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