SAP Knowledge Base Article - Preview

2415269 - Error "Your message could not be sent" when using Contact Support

Symptom

When using the Help > Contact Support option for Solution Manager in the Fiori Launchpad, after entering a message and clicking "Send" the following error is displayed:

Your message could not be sent. Try sending the message again, or contact your system administrator.

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Environment

  • SAP Netweaver 7.4/7.5
  • SAP Solution Manager 7.1/7.2

Product

SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

user scenario, sm , KBA , CA-UI2-INT-BE , Please use CA-FLP-ABA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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