SAP Knowledge Base Article - Preview

2414790 - Failed to log on to Information Design Tool when connecting with the FQDN of BI server in the system field

Symptom

  • Failed to log on to Information Design Tool when connecting with fully qualified domain name (FQDN) of the BI server in the system field.
  • Error occurs as:

    Communication error occurred when trying to connect to server HOSTNAME.DOMAIN.COM (FWM 01009)

    Details:
    Error:
    Failed to log on host "HOSTNAME.DOMAIN.COM", user "BOUSER", Could not reach CMS 'HOSTNAME.DOMAIN.COM'. Specify the correct host and port and check for network issues. (FWM 20030)
    Cause of Error
    Could not reach CMS 'HOSTNAME.DOMAIN.COM'. Specify the correct host and port and check for network issues. (FWM 20030)

    Cause of Error
    Communication error occurred when trying to connect to server HOSTNAME.DOMAIN.COM (FWM 01009)
  • However, in the client which Information Design Tool is installed, run ping command like "ping HOSTNAME.DOMAIN.COM" and result is successful. Also no firewall is configured so this is not a general network issue.

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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.x (4.0 / 4.1 / 4.2)
  • Information Design Tool (IDT)
  • Redhat Linux OS

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

login, error, cannot, fail, reject, business layer, network, redhat, suse, clusterinfo.1400.properties, .businessobjects, hostname --fqdn , KBA , BI-BIP-IDT , Information design tool , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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