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2412596 - Software Update Manager (SUM) UI fails to start in Windows Environment

Symptom

Software Update Manager (SUM) UI does not start when you launch it from a compatible bowser. 
The below error is located in the SAP HostAgent Log (<path to hostctrl/work/sapstartsrv.log)

[Thr 8824] *** ERROR => CommandImplnt::Execute: Failed to load profile for user <Domain>\<sidadm> [CommandImpln 304]
[Thr 8824] *** ERROR => NtCreateProcess: Ensure that the "Replace a process level token" user right is assigned. CreateProcessAsUser(NULL, <Path to SUM>\SUM\sdt\exe\SLProtocol.bat "jvm6">): A required privilege is not held by the client. [CommandImpln 1575]
[Thr 8824] *** ERROR => CommandImplnt::Execute: NtCreateProcess failed [CommandImpln 409]
[Thr 8824] *** ERROR => LoadProfile: NetUserGetInfo: unknown error (rc = 1326) [CommandImpln 1184]
[Thr 5060] *** ERROR => Failed to start command <Path to SUM>\SUM\sdt\exe\SLProtocol.bat [OperationCom 620]
[Thr 5060] *** ERROR => OperationCommand::Execute(): StartCommand failed [OperationCom 200]


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Environment

  • SUM 1.0 SP16 and above
  • SUM and SAPHostAgent is running on a Windows Environment.

Keywords

SUM, UI, saphostagent, saphostctrl, SUMJAVA, SUMSTART, profile, CreateProcessAsUser, NtCreateProcess, CommandImplnt, OperationCommand , KBA , BC-UPG-SLC , Software Logistics Controller , BC-UPG-TLS-TLA , Upgrade tools for ABAP , BC-UPG-TLS-TLJ , Upgrade tools for Java , BC-CCM-HAG , Host Agent , Problem

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