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2411228 - BI system is not accessible while CMS is running but other servers cannot be started

Symptom

  • Unable to log into BI system anywhere
  • CMS process is running at the OS level but other servers cannot be started
  • Errors below in CMS logs:
    Central Management Server started
    Server cms_<hostname>.CentralManagementServer Name Service Port Published Addresses: <hostname>:6400. Listening on port(s): <ipaddress>:6400. Failed to listen on port(s): <hostname>:6400
    Server cms_<hostname>.CentralManagementServer Request Port Failed to listen on port(s): <ipaddress>:6400, <hostname>:6400
    SAP BusinessObjects BI platform CMS: Successfully established all 14 connections to CMS system database fatal: Read from socket failed: Connection reset by peer
    Transport error: Communication failure.(FWM 00001)
  • Errors below in OS logs(Windows event logs or Linux message logs):
    Creating session manager...
    Logging onto CMS...
    Error: Could not log on to CMS (STU00152)
    Error description: The system <hostname> can be contacted, but there is no Central Management Server running at port xxxx
    Assert failure: (oscafactory.cpp:1422). (false : OSCAPortListener::unblock: Fail to unblock listening due to connect failure

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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.x ( 4.0 / 4.1 / 4.2 )

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

BI, BOE, BO, BI4X, BI41, BI40, BI42, BOBJ, CMS, CMC, CCM, BILAUNCHPAD, launchpad, logon, login, linux, unix, AIX, solaris, windowsserver, 6410, 6490, preauth, sap, LCMSubversion.pid, var, messages, ccm.sh, dispaly, node, netstat, ifconfig, ipconfig , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-CCM , Central Configuration Manager , Problem

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