The job SM:ITTM_SET_OVERDUE_STATUS fails with the following dump in ST22:
"Category ABAP Programming Error
Runtime Errors GETWA_NOT_ASSIGNED
ABAP Program CL_IM_AI_IM_MAIL_FORMS========CP
Application Component SV-SMG-SUP
Termination occurred in the ABAP program "CL_IM_AI_IM_MAIL_FORMS========CP" -
The main program was "AI_CRM_PROCESS_SLA ".
In the source code you have the termination point in line 482
of the (Include) program "CL_IM_AI_IM_MAIL_FORMS========CM001".
The program "CL_IM_AI_IM_MAIL_FORMS========CP" was started as a background job.
Job Name....... "SM:ITTM_SET_OVERDUE_STATUS" "
SAP Solution Manager 7.1 SP05 and above
SOLMAN, AI_CRM_PROCESS_SLA, BAdI EXEC_METHODCALL_PPF, log, "GETWA_NOT_ASSIGNED" " " , "CL_IM_AI_IM_MAIL_FORMS========CP" or "CL_IM_AI_IM_MAIL_FORMS========CM001", "IF_EX_EXEC_METHODCALL_PPF~EXECUTE", fail, failing, cancell, cancellation, authorisation , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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