2411084 - Job SM:ITTM_SET_OVERDUE_STATUS fails with GETWA_NOT_ASSIGNED runtime error | SAP Knowledge Base Article

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2411084 - Job SM:ITTM_SET_OVERDUE_STATUS fails with GETWA_NOT_ASSIGNED runtime error

Symptom

The job SM:ITTM_SET_OVERDUE_STATUS fails with the following dump in ST22:
"Category               ABAP Programming Error                                                      
Runtime Errors         GETWA_NOT_ASSIGNED                                                          
ABAP Program           CL_IM_AI_IM_MAIL_FORMS========CP                                            
Application Component  SV-SMG-SUP

Termination occurred in the ABAP program "CL_IM_AI_IM_MAIL_FORMS========CP" -                 
     in "IF_EX_EXEC_METHODCALL_PPF~EXECUTE".                                                      
    The main program was "AI_CRM_PROCESS_SLA ".                                                   
                                                                                                  
    In the source code you have the termination point in line 482                                  
    of the (Include) program "CL_IM_AI_IM_MAIL_FORMS========CM001".                               
    The program "CL_IM_AI_IM_MAIL_FORMS========CP" was started as a background job.               
    Job Name....... "SM:ITTM_SET_OVERDUE_STATUS" "


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Environment

SAP Solution Manager 7.1 SP05 and above

Product

SAP Solution Manager 7.1

Keywords

SOLMAN, AI_CRM_PROCESS_SLA, BAdI EXEC_METHODCALL_PPF, log, "GETWA_NOT_ASSIGNED" " " , "CL_IM_AI_IM_MAIL_FORMS========CP" or "CL_IM_AI_IM_MAIL_FORMS========CM001", "IF_EX_EXEC_METHODCALL_PPF~EXECUTE", fail, failing, cancell, cancellation, authorisation , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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