SAP Knowledge Base Article - Preview

2410646 - CRM IC: Error occurs when forwarding an email

Symptom

One of the following errors occur when trying to forward a work item (e-mail/fax/letter) to a group.

"Unable to dispatch e-mail, fax, or letter" (CRM_IC_AUI 002)

"Unable to forward inbox item of type 'E-Mail' with description ‘xxx'" (CRM_IC_AUI 013)


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

CRM_IC_AUI 013, CRM_IC_AUI 002, inbox search, interaction center, SAP_WAPI_RESERVE_WORKITEM, CL_CRM_AUI_WI, DISPATCH_ITEM , KBA , CRM-IC-UNI , Agent Inbox , Problem

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