2409219 - Search box is not visible when reporting an incident in the ONE Support Launchpad | SAP Knowledge Base Article

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2409219 - Search box is not visible when reporting an incident in the ONE Support Launchpad

Symptom

You want to send a problem incident to SAP with the Find a Solution tile, but the search field is not available in Step 1. The missing knowledge base search prevents you from reporting an incident to SAP.


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Environment

SAP ONE Support Launchpad: https://launchpad.support.sap.com

Keywords

search box, search field, invisible, , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-SUP , SAP Support Portal - Support Applications , Problem

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