SAP Knowledge Base Article - Preview

2408327 - Customer Service Orders not filtered

Symptom

  • Rule list Values entered for the  WO_EXCL_SYST_STAT filter, in GET method for the mobile data object SCS23_SERVICEORDER_GENERIC do not take effect
  • Service Orders with statuses that should be filtered out (TECO, CLSD, CRTD) are still present at the Agentry client after transmit

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Environment

  • SAP Work Manager version 6.4
  • Customer Service version 2.3 module

Product

SAP Work Manager 6.4

Keywords

SCS23_SERVICEORDER_GENERIC, Customer Service, WO_EXCL_SYST_STAT, Service Order, Agentry, syclo, configpanel, configuration panel, Mobile Data Object, TECO, CLSD, CRTD, I0045, I0046, I0001, rule filter , KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , MOB-SYC-SAP-WM , Syclo SAP Work Manager Application , Problem

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