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2404976 - Platform Search failed with error FWM 01014 in BI launch pad

Symptom

  • When searching objects in BI launch pad using Platform Search, no result is shown with following error message:
    An error occurred while searching.: Unable to find servers in CMS HOSTNAME:6400 and cluster @CLUSTERNAME with kind pjs and service PlatformSearchSeviceOCA.
    All such servers could be down or disabled by the administrator. (FWM 01014)
  • Adaptive Processing Server (APS) hosting Platform Search service is running fine.
  • Go to CMC > Applications > Platform Search Application > Properties and get the following error under Index Location:
    Platform Search is not available because BI platform cannot validate the search's file paths.
  • 3 kinds of Index Location boxes cannot be modified.
  • Number of indexed documents and Last indexed time stamp might show correct values, which means that Index is built successfully.

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.0 / 4.1 / 4.2 / 4.X
  • Platform Search

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

FWM01014, cannot, APS server, platformsearch, VPN, NIC, multiple, gateway , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-SCH , BI platform search , Problem

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