2403506 - Cannot open OnlineStore due to a HTTP status 403 - The registered user for application connection doesn't match the user | SAP Knowledge Base Article

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2403506 - Cannot open OnlineStore due to a HTTP status 403 - The registered user for application connection doesn't match the user

Symptom

  • Customer is unable to open an online store.
    HTTP Status 403 - The registered user for application connection doesn't match the user.
  • Clear the local data using the Android Settings->Apps->Your app->Clear Data.
    Open the app again and try to register and open the online store again,issue persists.
    Wait for 20 mins and retry, the request comes back normally as expected.
  • The following appears in the client log:
    10-10 15:34:18.131 D/CredentialsProvider(27552): (Thread-6173) [9,19139] onCredentialsNeededUpfront() - 
    10-10 15:34:18.131 D/CredentialsProvider(27552): (Thread-6173) [0,19139] onCredentialsNeededUpfront() -
    10-10 15:34:18.131 D/XCSRFTokenRequestFilter(27552): (Thread-6173) [0,19139] filter() - Http Method: GET, lastXCSRFToken: GMyB9vk4ae1P6MfQEbwZMg==
    10-10 15:34:18.301 D/XCSRFTokenResponseFilter(27552): (Thread-6173) [169,19308] filter()
    10-10 15:34:18.301 I/XCSRFTokenResponseFilter(27552): (Thread-6173) [9,19317] xcsrfTokens: null
    10-10 15:34:18.311 D/OnlineManager(27552): (Thread-6173) [6,19323] requestFailed() 10-10 15:34:18.311 D/OnlineManager(27552): com.sap.smp.client.odata.exception.ODataParserException: Error OData error deserialization: The response is not a standard OData error:SAP - Error report
    HTTP Status 403 - The registered user for application connection doesn't match the user.

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Environment

  • Android 4.2.2 app 
  • SMP 3.0 SDK SP10 PL11  and SDK SP12 version
  • SMP 3.0 Server SP10 PL07

Product

SAP Mobile Platform 3.0 ; SAP Mobile Platform SDK 3.1

Keywords

SMP username password , KBA , MOB-SDK-ODP , SAP Mobile SDK Odata SDK , Problem

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