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2403333 - Explorer installation fails with error: SAP BusinessObjects Explorer 4.1 SP6 has encountered errors during the install process

Symptom

  • SAP BusinessObjects Explorer installation fails with the following error (version may be different):
    SAP BusinessObjects Explorer 4.1 SP6 has encountered errors during the install process

  • Setupengine logs show errors such as the following:
    ERROR: An unexpected internal error occurred. AddNode – Node creation failed. (FWM 23008)
    AddNode aborted due to errors.
    Error:  Command execution failed. Giving up.
    ERROR: An unexpected internal error occurred. AddNode - No suitable enterprise nodes could be found (FWM 23066)

  • Explorer does not work as expected

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
  • SAP BusinessObjects Explorer 4.x (4.0 / 4.1 / 4.2)
  • Windows
  • Linux / Unix

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

KBA , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , Problem

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