SAP Knowledge Base Article - Preview

2399283 - Error "The markup in the document following the root element must be well-formed" occurs in step "Maintain Users"

Symptom

Following errors occur in step "Maintain Users" for SAPSUPPORT and SM_COLL*.

Existence of user SAPSUPPORT on system <JAVA system SID> could not be checked.

An error occured while processing the UME command READ_USER from agent <hostname>: The markup in the document following the root element must be well-formed. : The markup in the document following the root element must be well-formed.

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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

Create New User, Update User Roles , KBA , SV-SMG-INS-CFG-MNG , Managed System Configuration , Problem

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