2399199 - How to use the Draft Incidents function on the SAP ONE Support Launchpad | SAP Knowledge Base Article

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2399199 - How to use the Draft Incidents function on the SAP ONE Support Launchpad

Symptom

  • Cannot create/find/edit/delete/send draft incidents
  • Draft version of incidents
  • Draft incidents disappear after being sent to SAP
  • Cannot save 'Reply to SAP' as draft in 'Customer Action' status 
  • Where to find the draft version of the incidents

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Environment

  • SAP Support Portal
  • SAP ONE Support Launchpad

Keywords

incident, draft incident, draft version of support incident , KBA , XX-SER-SAPSMP-IBX , SAP Support Portal - Service Channel (Inbox) , XX-SER-SAPSMP-SUP , SAP Support Portal - Support Applications , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , How To

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