2399116 - Error some introscope metrics are missing after installing Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2) - Solution manager 7.1 / 7.2 | SAP Knowledge Base Article

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2399116 - Error some introscope metrics are missing after installing Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2) - Solution manager 7.1 / 7.2

Symptom

  • Missing (grey metrics) in the Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2) in Introscope Webview
  • The following error appears in the Diagnostics Agent log : jvm_smdagent.out:

PM CST [INFO] [IntroscopeAgent] add filters called
Initialization done.
AgentLauncherLogger [error]: openJar(null)
java.io.IOException: Jar name is null
    at com.sap.smd.agent.loader.JarFileHandler.<init>(JarFileHandler.java:31)
    at com.sap.smd.agent.loader.FileClassLoader.openJar(FileClassLoader.java:1365)
    at com.sap.smd.agent.loader.FileClassLoader.findClass(FileClassLoader.java:709)
    at com.sap.smd.agent.loader.FileClassLoader.loadClass(FileClassLoader.java:684)
    at com.sap.smd.agent.loader.FileClassLoader.loadClass(FileClassLoader.java:668)
    at java.lang.Class.forName0(Native Method)
    at java.lang.Class.forNameFW(Class.java:261)
    at java.lang.Class.forName(Class.java:171)
    at com.businessobjects.foundation.logging.LoggerManager.createLoggingProviderInstance(LoggerManager.java:85)
    at com.businessobjects.foundation.logging.LoggerManager.setProvider(LoggerManager.java:198)
    at com.businessobjects.foundation.logging.LoggerManager.setProviderFromConfig(LoggerManager.java:164)
    at com.businessobjects.foundation.logging.LoggerManager.<clinit>(LoggerManager.java:71)
    at com.crystaldecisions.sdk.framework.CrystalEnterprise.<clinit>(CrystalEnterprise.java:86)
    at com.sap.bimon.bobj.boe.InfoStoreReader.logon(InfoStoreReader.java:93)
    at com.sap.smd.bobj.service.BOBJService.getBOBJHandle(BOBJService.java:302)
    at com.sap.smd.bobj.service.BOBJService.collectData(BOBJService.java:365)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at com.sap.engine.services.rmi_p4.P4DynamicSkeleton.dispatch(P4DynamicSkeleton.java:159)
    at com.sap.engine.services.rmi_p4.DispatchImpl._runInternal(DispatchImpl.java:337)
    at com.sap.engine.services.rmi_p4.DispatchImpl._run(DispatchImpl.java:201)
    at com.sap.engine.services.rmi_p4.DispatchImpl.run(DispatchImpl.java:728)
    at java.lang.Thread.run(Thread.java:763)

 

 


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Environment

  • Solution Manager (7.1/7.2)
  • Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
  • Byte Code Adapter (Introscope Agent)

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

Error some introscope metrics are missing after installing Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2) - Solution manager 7.1 / 7.2 , KBA , SV-SMG-DIA-APP-WA , Workload Analysis , SV-SMG-DIA-WLY-BCA , Byte Code Agent Setup , Problem

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