2396862 - Create and Recent Items Icon not showing on CRM WebUI | SAP Knowledge Base Article

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2396862 - Create and Recent Items Icon not showing on CRM WebUI

Symptom

On CRM Web UI where the icons for 'Create' and 'Recent items' are not displayed anymore, a cross like following screenshot is displayed instead. Or you may have found the logo text is not displayed. This issue sometimes happened after system upgrade, for example, an upgrade to EHP4 SP3, WEBCUIF SAPK-74803INWEBCUIF.

3 Capture.PNG


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Environment

  • SAP Customer Relationship Management 7.0 Ehp1 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

CL_THTMLB_SHORTCUT, wcf_icons, FNT, SAP Icon Font, RECENTITEMS, DLGTRAY Direct Link Group and Tray,  CREATE2, Legacy, gif, Png, picture loading, CL_THTMLB_UTIL, READ_ICON_INFO, CL_THTMLB_IMAGE, image, IF_BSP_ELEMENT~DO_AT_BEGINNING, data-icon , KBA , CA-WUI-UI , User Interface , CA-WUI-APF , Application Frame , Problem

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