2396560 - EWA Rated Gray with the message - Installed SAP product version could not be determined for the managed system | SAP Knowledge Base Article

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2396560 - EWA Rated Gray with the message - Installed SAP product version could not be determined for the managed system

Symptom

  • EWA Rated Gray with the message - Installed SAP product version could not be determined for the managed system. Previous EWAs were rated correctly for the same system ID.
  • You have verified the steps in the corresponding note 2376972.
  • Full message shown below:

    Installed SAP product version could not be determined for the managed system. Please check the SAP product version in the Landscape Management Data Base (LMDB) of your SAP Solution Manager or use SAP Note 2376972 for further analysis.

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Environment

SAP Solution Manager 7.1

Product

SAP Solution Manager 7.1

Keywords

KBA , SV-SMG-SER-EWA , EarlyWatch Alert , Problem

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