2396506 - ITSM Search: missing results depending of the number of max hits | SAP Knowledge Base Article

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2396506 - ITSM Search: missing results depending of the number of max hits

Symptom

You use Incident Management in Solution Manager. When you make a search you realize that the number of results depends on the maximum hints you select.

check_search.jpg

Search results vary depending on max number of search results.


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Environment

Solution Manager 7.1

Product

SAP Solution Manager 7.1

Keywords

CL_AI_CRM_IM_SAPDATA_SEARCH, My messages, max results, wrong search result, Solution documentation, max hints, maximum hints, Standard search of ITSM
, KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem

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