SAP Knowledge Base Article - Preview

2395420 - Global Benefits: Error message received while claiming reimbursement

Symptom

  • When customer trying to claim reimbursement, system is prompting an error message while saving/confirm the record for request to go for approval process.

Error message : Remote Exception: RuntimeException; nested exception is: com.successfactors.sca.ServiceSystemException: Remote Exception: java.lang.NullPointerException: while trying to invoke the method java.lang.Long.longValue() of a null object returned from com.successfactors.genericobject.bean.eo.GenericRelationship.getDestinationInternalCode(); nested exception is: com.successfactors.genericobject.app.exception.MDFException: java.lang.NullPointerException: while trying to invoke the method java.lang.Long.longValue() of a null object returned from com.successfactors.genericobject.bean.eo.GenericRelationship.getDestinationInternalCode()


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Environment

Successfactors with Employee Central module

Global Benefits feature enabled

Keywords

Employee Central Global Benefits Claim Reimbursement Error , KBA , LOD-SF-EC-GBF , Global Benefits , LOD-SF-EC-MDF , MDF & EC2MDF Migration , Problem

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