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2395419 - Work Manager 8.1 for Maximo Websphere 8.5.5 ('system#notboundexception') connection issue with SMP 3.0

Symptom

  • We have installed SMP 3.0 SP10 and Work Manager for Maximo 8.1 connecting to Maximo 7.6 with Websphere 8.5.5 and get the error 'system#notboundexception' when trying to connect. 
  • Error shown 1:
    ~~~~~~~~~~~~~Thread.XXX.log~~~~~~~~~~~~
    2016/11/18 11:14:35.608:         Attempting to log user 'Mobile_User_Name' in
    2016/11/18 11:14:35.608:         JavaBackEnd::login calling javaServer.createUser 'Mobile_User_Name'
    2016/11/18 11:14:35.608:         AgentryJavaServer::createUser creating AgentryJavaUser object
    2016/11/18 11:14:35.608:         AgentryJavaServer::createUser creating setting name
    2016/11/18 11:14:35.655:         JavaBackEnd::login javaServer.createUser returned user 'Mobile_User_Name'
    2016/11/18 11:14:35.655:         Backend Time Zone is not configured
    2016/11/18 11:14:35.655:         Logging user 'Mobile_User_Name' in
    2016/11/18 11:14:36.983:         Login:  Back End Java Back End login Invalidated: 'system#notboundexception', running failure scripts
    2016/11/18 11:14:36.983:         + BackEnd=SQL-Maximo
    2016/11/18 11:14:36.983:           + SQLBE Section=LoginFailed
    2016/11/18 11:14:36.983:             0 queries
    2016/11/18 11:14:36.999:         + BackEnd=Java-MaximoJavaServer
    2016/11/18 11:14:36.999:           Login failed for user 'Mobile_User_Name'
    2016/11/18 11:14:37.014:         Disconnecting Mobile_User_Name's database connection
    ~~~~~~~~~~~~~~end log~~~~~~~~~~~~~~~~~
  • Error shown 2:
    ~~~~~~~~~~~~log~~~~~~~~~~~~~~~~~~~~~

    2016 11 23 11:32:53#0-500#ERROR#System.err###Agentry Runtime Worker Thread########javax.naming.ServiceUnavailableException: A communication failure occurred while attempting to obtain an initial context with the provider URL: "iiop://servername_FQDN.com:2809".  Make sure that any bootstrap address information in the URL is correct and that the target name server is running.  A bootstrap address with no port specification defaults to port 2809.  Possible causes other than an incorrect bootstrap address or unavailable name server include the network environment and workstation network configuration. [Root exception isorg.omg.CORBA.TRANSIENT: java.net.SocketTimeoutException: connect timed out:host=servername_FQDN.com=2809  vmcid: 0x4942f000  minor code: 3590  completed: No] |

    ~~~~~~~~~~~~end~~~~~~~~~~~~~~~~~~~~~~


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Environment

  • SAP Work Manager 8.1
  • IBM Websphere 8.5.5.5
  • SAP Mobile Platform 3.0

Product

SAP Mobile Platform 3.0 ; SAP Work Manager 8.1.0 for Maximo

Keywords

KBA , MOB-SYC-IBM , Syclo Mobility for IBM backend , Problem

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