SAP Knowledge Base Article - Preview

2394676 - CRM IC: Error "Clear interaction not possible, object in edit mode" when pressing Clear Interaction button

Symptom

  • User gets error "Clear interaction not possible; 'XYZ' object in edit mode." (ICCMP_BTX 023).
  • "Activity Clipboard" in interaction record contains no entry even though an account has been confirmed.

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Environment

  • SAP Customer Relationship Management 2007
  • SAP Customer Relationship Management 7.0
  • SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
  • SAP enhancement package 1 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA
  • SAP enhancement package 3 for SAP CRM 7.0
  • SAP enhancement package 4 for SAP CRM 7.0

Product

SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

"Clear interaction not possible; "XYZ" object in edit mode" , "ICCMP_BTX 023", "Clear interaction not possible; Interaction record already saved" "ICCMP_BTX, 021", CRM_IC_IARECORD, BEFORE_IREC_CREATE , KBA , CRM-IC-BF , Basic Functions for Business Transactions , CRM-IC-INR , Interaction Record , Problem

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