SAP Knowledge Base Article - Preview

2393817 - Troubleshooting communication issues in BI 4.x using the BI Platform Support Tool Communication Analyzer


  • BI servers are failing to communicate with each other in a cluster
  • Cannot log on to the BI Platform server from a client machine using BI Client Tools (Eg. Web Intelligence Rich Client, Dashboards, Lumira Desktop etc..)
  • Steps are required on how to troubleshoot the cause



  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
  • Windows
  • BI Platform Support Tool (BIPST)


SAP BusinessObjects Business Intelligence platform 4.0


bisupporttool , KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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