2393417 - Administrators not found error in PI after upgrade | SAP Knowledge Base Article

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2393417 - Administrators not found error in PI after upgrade


  • After a PI/PO upgrade
  • Error while opening Message Overview or RWB:

Cannot process an HTTP request to servlet [jsp] in [rwb] web application.
com.sap.security.api.UMRuntimeException: Group with id GRUP.PRIVATE_DATASOURCE.un:Administrators not found!
at com.sap.security.core.imp.AbstractPrincipalSet.getUserMembersInternal(AbstractPrincipalSet.java:392)
at com.sap.security.core.imp.AbstractPrincipalSet.getUserMembers(AbstractPrincipalSet.java:205)
at com.sap.security.core.imp.AbstractPrincipalSet.getUserMembers(AbstractPrincipalSet.java:123)
at com.sap.security.core.imp.RoleWrapper.getUserMembers(RoleWrapper.java:51)
at com.sapportals.htmlb.util.HtmlbPropertiesReader.getAdministratorUser(HtmlbPropertiesReader.java:55)



  • PI Release Independent
  • SAP NetWeaver
  • SAP Process Integration


SAP NetWeaver all versions ; SAP Process Integration all versions


Process Integration 7.0, PI 7.0, PI 7.01, PI 7.02, Process Integration 7.10, PI 7.10, Process Integration 7.11, PI 7.11, Process Integration 7.30, PI 7.30, Process Integration 7.31, PI 7.31, Process Orchestration 7.40, PI 7.40, PO 7.40, Process Orchestration 7.50, PI 7.50, PO 7.50, NetWeaver, XI, RWB, PIMON, Runtime Workbench, PI Monitor, Message monitor, message monitoring, message overview, 500 Internal Server Error, UME, User Management, Administrators, user group, 500 Internal Server Error is returned for HTTP request, rwb/frames/util/jsp_error.jsp, com.sap.security.api.UMRuntimeException, NoSuchGroupException, upgrade, upgradation, update , KBA , BC-NWA-XPI , Process Integration Monitoring , BC-XI-IS-WKB , Runtime Workbench / Monitoring , Problem

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