2392726 - How to unlock a Support Hub User (technical user) | SAP Knowledge Base Article

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2392726 - How to unlock a Support Hub User (technical user)

Symptom

  • Technical User is locked
  • Support Hub User is not working
  • How to unlock a Technical User
  • Support Hub Connectivity is failing
  • RFC connection is successful in SM59
  • Followed steps to Set Up Connections to SAP
  • How to determine if the Tech-User is locked
  • Check Asynchronous Channel fails with error 7
  • Solution Manager connectivity error due to Technical User issue
  • Pinging transaction SOAMANAGER failes with 401 Unauthorized Error
  • Error: Web-Service-ping fehlgeschlagen (RC=401). Service-Ping-Fehler: Unauthorized
  • SOLMAN_SETUP issues with Support Hub Connectivity with technical S-User ID
  • Unsupported xstream found: ("HTTP Code 401 : Unauthorized") Error while testing call
  • Port fails with log message Web service ping failed for logical port LP_SISE_SUPPORTHUB, proxy CO_SISEHUB_MI_O_S_SHB_LIST

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Environment

  • SAP Solution Manager 7.2 (and later)
  • User for Support Hub Communication application

Product

SAP Solution Manager 7.2

Keywords

Tech-User , TechUser , Technical-User , Technical S-User , PE1 , PE2 , , KBA , XX-SER-SAPSMP-USR , SAP Support Portal - User Administration , SV-SMG-MON-ALR , Monitoring/Alerting/Reporting Infrastructure , SV-SMG-INS-CFG , Setup and Configuration of the Solution Manager system , Problem

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