SAP Knowledge Base Article - Preview

2392095 - Requirements for a successful Expert Chat Session with SAP Product Support

Symptom

  • After starting Expert Chat with SAP Product Support, you are not able to type any text into the chat window.
  • After clicking the “Start Expert Chat” button, an empty window is displayed in your browser.
  • After clicking the “Start Expert Chat” button, the "Send" button is inactive or greyed out.
  • Screensharing cannot be started from expert chat by SAP Product Support Expert

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Keywords

establish, web access policy, browser, security, gotoassist, go to assist, citrix chat, JavaScript, solution, session online, support questions, expertchat , KBA , expert chat , XX-SER-NET , Network connection , How To

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