2391041 - Tickets tab not shown against the associated order in backoffice | SAP Knowledge Base Article

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2391041 - Tickets tab not shown against the associated order in backoffice

Symptom

After creating a new ticket for an order, the ticket tab not shown against the associated order in backoffice. But in hmc & cscockpit, we can see the tickets against the order under "Tickets" tab.
You can check this by accessing backoffice-> Order-> Orders-> select an order(eg.1234567) and switch to "Tickets" tab,  ticket (eg.INC123) should be shown here but it’s not, there's no implementation of tickets against the order in backoffice.


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Environment

  • SAP Hybris Commerce 6.1
  • SAP Hybris Commerce 6.2

Product

SAP Hybris Commerce 6.1 ; SAP Hybris Commerce 6.2

Keywords

Ticket Tab, Backoffice, Tech Area Backoffice, Backoffice Framework , KBA , CEC-COM-CPS , Commerce Platform & Suite (SAP Hybris) , CEC-COM-CPS-CKP , CPS Cockpits & hMC (SAP Hybris) , Problem

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