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2390755 - Error in Web Intelligence Rich client after installing Crystal Reports 2016

Symptom

  • After installing Crystal Reports 2016 on the same client machine, Web Intelligence Rich Client (WIRC) throws the following error when opening any report:
    com.businessobjects.sdk.core.server.CommunicationException$UnexpectedServerException: IDL:GenericContainer/GenericContainerException:1.0
    at com.businessobjects.sdk.core.exception.ExceptionBuilder.make(ExceptionBuilder.java:152)
    at com.businessobjects.sdk.core.exception.ExceptionBuilder.make(ExceptionBuilder.java:109)
    at com.businessobjects.sdk.core.server.internal.corba.AbstractServerConnector.init(AbstractServerConnector.java:146)
    ...

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.2 SP2
  • SAP Crystal Reports 2016 SP2
  • Web Intelligence Rich Client 4.2 (no SP)

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP Crystal Reports 2016

Keywords

WIRC, webi, rich, client, crystal, side, by, side-by-side, sidebyside, installation , KBA , BI-RA-WBI , Web Intelligence , Problem

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