2389264 - ITSM - Fields not supported for Incidents in search result list and my messages widgets | SAP Knowledge Base Article

SAP Knowledge Base Article - Preview

2389264 - ITSM - Fields not supported for Incidents in search result list and my messages widgets

Symptom

  • Related Request for Change field (STRUCT.RFC_ID) in the Result List for Incidents search is not filled despite of there is a related Request for Change Request in the Incident.

STRUCT.RFC_ID.jpg

  • The value of Attachment field (technical name STRUCT.ATTACHMENT) is not displayed

Attachmentfield.jpg


Read more...

Environment

Solution Manager 7.1, Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

STRUCT.RFC_GUID, STRUCT.RFC_ID_DESCRIPTION, STRUCT.ATTACHMENT, view AIC_INCIDENT_S/INCIDENTSRL, My Messages, AIC_IM_MYINCDNT/MyIncidents, widget , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.