SAP Knowledge Base Article - Preview

2386901 - Cannot generate EWA in MS Word format after OS/DB migration

Symptom

When trying to generate an EWA in MS Word format from session workbench, the following error messages show up:

1) Version 16.0 of MS Word unknown -> see long text

2) Unable to initialize document; check MS Word installation


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Environment

Solution Manager 7.1

Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-SVD-SWB , Service Session Workbench , Problem

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