2386291 - HTTP Status 500 error intermittent using BusinessObjects with load balancer | SAP Knowledge Base Article

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2386291 - HTTP Status 500 error intermittent using BusinessObjects with load balancer

Symptom

  • Some users will intermittently receive the following error when navigating BI Launchpad or Central Management Console:

HTTP Status 500 - java.lang.RuntimeException: org.apache.jasper.JasperException: java.lang.NullPointerException: while trying to invoke the method com.businessobjects.bip.core.web.appcontect.AppWebSessionContext.getLangDirection() of a null object returned from com.businessobjects.bip.core.web.appcontext.RequestInfo.getSesCtx()


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Environment

  • SAP BusinessObjects Business Intelligence 4.x
  • All supported operating systems

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

bi40 bi41 bi42 bi4.0 bi4.1 bi4.2 bip40 bip41 bip42 bip4.0 bip4.1 bip4.2 bi bip 4.0 4.1 4.2, loadbalancer, tomcat, webapp , KBA , BI-BIP-ADM , BI Servers, security & CrystalReports viewing in BI platform , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , Problem

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