2385086 - ERR> No destination for gateway source / unable to route calls into SAP Contact Center | SAP Knowledge Base Article

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2385086 - ERR> No destination for gateway source / unable to route calls into SAP Contact Center

Symptom

  • When new calls arrive to the VOIP Gateway, they are rejected by SAP Contact Center.
  • Upon checking the CD (Call Dispatcher logs) you will notice the following error : "ERR> No destination for gateway source=XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX" where X= the SIP Bridge GUID.
  • In the SIP Bridge logs, you will notice an invite for the particular inbound call with a 100 = trying and then a 404 = Not Found ACKs.

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Environment

SAP Contact Center

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Contact Center, on-premise edition all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, no route, call rejected, Gateway, Cisco, Modules , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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