2384798 - Fiori tiles for IT Service and Change Management Dashboard never load - Solution Manager | SAP Knowledge Base Article

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2384798 - Fiori tiles for IT Service and Change Management Dashboard never load - Solution Manager

Symptom

  • ITSM Analytics Reporting
  • Change Control Management Analytics Fiori app opens URL

    http://<host>:<port>/sap/bc/ui5_ui5/ui2/ushell/shells/abap/FioriLaunchpad.html?sap-client=001&sap-language=EN#Action-ags_dsh_island_tiles?DSH_ID=EJMQTX260CDDEFGH&DSH_ROLE=end_user&SAP-THEME=sap_bluecrystal&sap-wd-htmlrendermode=STANDARDS , and it shows a screen with no content

  • Dashboard tile does not load
  • IT Service and Change Management dashboard
  • Fiori Tiles try to load but never complete
  • Loading dots cross the screen continuously but never load:

    tiles_dont_load.png

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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

SOLMAN, SV-SMG-SUP-REP, Backlog, Total Recording Time, Average Duration, MPT/IPT Compliance for Incidents, dsbuilder_hdler, service, loading dashboard not working, load dashboard, ellipses , KBA , SV-SMG-SUP-REP , Incident Management Reporting , SV-SMG-SUP , Service Desk / Incident Management , Problem

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